Modulis acquires VoIP division of hosted service vendor x1Office

Modulis, the Montreal-based provider of VoIP services for businesses has announced its acquisition of the VoIP division of x1Office, a firm that provides hosted computer services.

According to a press release prepared by Modulis, the acquisition will “enable the company to continue its expansion in the field of cloud VoIP services for businesses….”

The release states that, with the acquisition, Modulis now has more than 10,000 users connected to its infrastructures.

The release also assures existing x1Office clients that the deal will not affect their current services.

Modulis specializes in IP PBX phone systems with Asterisk, VoIP consulting, call center solutions and SIP trunking services.

 

Top four reasons for businesses to choose VoIP-based PBX

MyVoipProvider.com is offering four reasons why businesses should go with a hosted PBX phone system. Although the article focuses on hosted solutions, its reasoning also applies to managed solutions, such as those offered by Voicent Communications.

The MyVoiPProvider.com article notes that the big four reasons to go VoIP include:

  • Unlimited Nationwide Calling
  • Scalable Extensions
  • Remote Worker Capabilities
  • Cheap International Calls

The article neglects to mention, however, that a managed solution, in which a company owns the software used for its system, is typically half the cost of hosted solutions.

Both hosted and managed solutions offer a VoIP-based PBX, which uses the Internet to place and receive office phone calls. VoIP is radically cheaper that traditional phone systems that depend on hard-wired networks and proprietary, expensive telephony equipment.

Both hosted and managed PBX solutions can use off-site computers to contain and run the phone system. Managed systems can be operated less expensively because they don’t involve software leasing and can take advantage of the best computer leasing deals.

From AgentDialer to full-service outbound call center solutions

Once known primarily for its auto-dialer software, Voicent Communications is now highly focused on all aspects of call center business, especially out-bound call centers.

In addition to its BroadcastByPhone autodialer and AgentDialer predictive-dialer tools, Voicent is also offering automated management software enabling close monitoring and management of agent performance, line resource usage, training, call recording, campaign performance and even regulatory compliance.

Voicent’s Call Center Manager is capable of real-time and historical statistical reporting, providing managers the ability to measure and manage call center productivity and efficiency.

The management software closely integrates withVoicent’s auto-dialer and predictive-dialer software, which provides precise management of message delivery, live-agent transfer, Do Not Call lists, call scheduling and much more.

Voicent’s commitment to Call Center Business development led it to create a new Call Center Business news channel with technology news publisher TMCnet.

The new channel provides news, features and tips for readers looking for help developing and managing call center businesses for both inbound and outbound calls, as independent businesses  or as a department within a larger enterprise.

USDA picks Metropolis Technologies’ VoIP solution

Metropolis Technologies, Inc., has announced that its OfficeWatch Telemanagement was chosen by the USDA to provide detailed call tracking and reporting information for a high-priority research office.

According to the company’s announcement, government agencies are under scrutiny to reduce costs and improve efficiencies. After upgrading a Mitel 2000 phone system to a Mitel VoIP system in order to control and reduce communication costs, the USDA began to research an easy to use call accounting solution that could provide them with improved efficiency, according to the announcement.

The USDA reviewed several options then contacted their GSA certified provider, Brevard Business Telephone Systems (BBTS), who recommended OfficeWatch Telemanagement.

BBTS is a long standing Mitel and Mitel CommSource partner, and has been helping government, hospitality, and small to medium businesses since 1985.

OfficeWatch Telemanagement logs incoming, outgoing, and internal call data and provides reports on this information to meet record retention requirements. Additionally, OfficeWatch includes applications such as toll fraud alerts and trunk analysis tools to detect ways the organization can reduce expenses and improve network efficiencies. The toll fraud alert tool notifies an unlimited number of users via screen pop up and email whenever a call exceeds a certain cost or duration threshold. This benefit enables agencies to keep an eye on costly long distance calls, detect VoIP hacking, and phone abuse by their staff. Reports can be automated for delivery via email, printer, or saved to a file on a monthly, weekly, or even daily basis, so staff are not taxed by pulling repetitive reports.

Metropolis Technologies, Inc. has designed, developed and produced cutting-edge software applications for government organizations since 1993. Headquartered in Fort Lauderdale, Florida, Metropolis provides solutions to businesses throughout North America as well as on a global scale.

Fulton to distribute Vertical Communications’ VoIP products

Santa Clara, Calif.-based Vertical Communications announced it has reached a distribution agreement with Fulton Communications, a national distributor of enterprise communications and security technologies for businesses.

According to the company’s announcement, Fulton will offer Vertical’s full range of VoIP, Unified Communications and enterprise mobility products and applications to customers throughout the country.

“We are delighted to join forces with Fulton, which is one of the most highly respected providers of communications solutions in the nation,” said Peter Bailey, chief executive officer of Vertical. “This partnership gives Vertical a substantially expanded national footprint that should result in many more opportunities to serve the distinct needs of small- and medium-sized businesses.”

Headquartered in Norcross, Georgia, Fulton Communications operates a network of offices located in 15 cities across the United States, including Atlanta; Orlando; Tampa; Washington, D.C.; Cincinnati; Columbus; Nashville; Memphis; Houston; Dallas; St. Louis; Springfield, MO; Denver; Tucson and Phoenix. Fulton offers a comprehensive array of voice, data and video communications technologies, as well as technical support services.

According to Ben Treadway, president of Fulton Communications, Vertical’s technologies and offerings are a perfect addition to Fulton’s portfolio.

“Vertical has done an outstanding job in developing innovative products and applications that have been very well received by SMB customers,” remarked Treadway. “Solutions like the Wave IP platform, the ViewPoint Mobile enterprise mobility application, and Vertical’s unified communications and contact center features have gained legions of loyal customers across the nation. We are very eager to offer these very attractive solutions that improve productivity, efficiency and profitability.”

“The agreement with Fulton marks a significant step in our vision to grow Vertical’s operations,” said Rick Dell, Vertical’s chief operating officer. “Fulton’s broad reach, coupled with its strong and experienced sales staff, make it an ideal partner for our company. We fully expect that this relationship will flourish and serve the strategic and financial needs of both of our organizations.”

Vertical Communications, Inc. is a Unified Communications and IP telephony solutions provider for business-to-business communications. The company has more than 200,000 customers across all industries.

Study: enterprises moving to adopt SIP Trunking

An independent survey of global enterprises says one in three have deployed SIP Trunking and reduced costs one-third on average.

The study, undertaken by Webtorials, an IT community and research organization, was underwritten by Westford, Mass.-based Sonus Networks, Inc.

According to the study:

  • VoIP is a fully mature technology within corporate networks for intra-company communications, as approximately two-thirds of respondents reported either “Significant Use” or “Extensive Use.”
  • SIP Trunking is in the early stages of deployment, with about one-third of the respondents reporting either “Significant Use” or “Extensive Use” of SIP Trunks at an average savings of 33 percent.
  • The top two drivers for implementing SIP Trunks relate to direct cost savings, however, the ability to “Add new SIP-based features such as presence or Unified Communications” was a strong driver for half of the respondents.
  • The primary inhibitors of SIP Trunking are readily being addressed; most prominent among respondents being that services were not available at all of their network locations.
  • Session Border Controllers, as an integral part of SIP Trunking, are entering a second generation of security and other capabilities to enable SIP-based applications.

Webtorials’ Editorial and Analyst Division has published the global survey in its “2012 SIP Trunking State-of-the-Market Report.”

The study featured responses from IT professionals at nearly 300 large enterprises. Among those respondents who have “Significant” or “Extensive” use of VoIP the study found that saving money is most important, but increased functions are also important.

For example:

  •  68% of respondents indicated their decisions are driven “Mostly by cost savings” or “About equally” by cost and capabilities.
  • 73% of the respondents indicated SIP Trunks and consolidation were a strong purchase driver.
  • The ability to “Add new SIP-based features” was a strong driver for 50% of the respondents.
  • VoIP (89%), Unified Communications (69%) and video conferencing (65%) are the most important types of media to be controlled via SIP.

The top inhibitor among “non-implementers” was not surprising, as 29% responded that services were not available at all of their network locations.

According to the study, with the second generation of SBCs emerging, a number of additional features beyond security are now becoming available. Because of the critical role of SBCs in all types of communications, unrelated to security, “Reliability” ranks as the most important SBC feature for users at 88%. “Scalability” is a very strong second – at 78%, the high rank underscores that respondents understand multimedia communications mandate scalability for both multiple users and modes of communication. On a related note, 59% of respondents stated that their SBC must be “Capable of handling different types of multimedia traffic.” “Support for trunks with SIP and non-SIP traffic” was also significant at 58% as users clearly desire the capability to support both SIP and non-SIP traffic on the same trunk, allowing for dynamic utilization of all available bandwidth.

Dell Voice VoIP app is released for Blackberry smartphones

Dell Voice has been released for BlackBerry smartphones.

The VoIP app allows users to register a Canadian phone number and make outgoing calls using a data connection.

The service, provided by Fongo on behalf of Dell, allows users to make free calls to many cities in Canada, including Toronto, Vancouver, Montreal and Ottawa, and receive unlimited incoming calls from anywhere in the world.

The app, which is available through Dell Voice, is designed to work with Blackberry 7 phones.

 

Comwave introduces ePhone app for Android

Toronto-based Comwave today launched ePhone for Android smartphones and tablets, which are part of a string of Comwave Apps intended to take a bite out of Skype’s market share.

According to a Comwave press release, ePhone is different in that the service includes a real telephone number that allows you to receive an incoming call from any telephone around the world.

“Having a Toronto or New York phone number on your cell phone or laptop computer is powerful especially when you travel and want to get around those annoying roaming fees,” Said Yuval Barzakay, President. ePhone also comes with tremendous cost savings for users because it includes free calling to 57 countries for the entire year while others such as Skype charge for every minute. The App is free to try on Android Play (formally Android Market) and costs only $30 per year after the trial.

ePhone bridges the gap between smartphones users, computers, and landline phone users by allowing all of them to communicate for free regardless if they have ePhone or not. “While other Apps seem to put walled gardens that confine you to the App, ePhone allows you to communicate for free to non ePhone users as well. Now, someone can be in New York with their traditional cell phone and call an Android ePhone user across the globe in India and allow another computer ePhone user to join in,” added Mr. Barzakay.

ePhone for the iPhone, iPod & iPad is slated for release in the coming weeks while Android, Blackberry Playbook, Mac & PC are available now.

Comwave is Canada’s largest independent communications company and recipients of the 2012 Consumer’s Choice Award. Comwave leads the Canadian industry for VoIP Home Phone lines, Hosted PBX solutions for offices and long distance savings for landlines and mobile phones. Comwave serves over 500 cities in Canada and over 1,100 in the United States.

Monitoring End-to-End is Best Way to Deliver VoIP Call Quality

Amit Kapoor, Director of Strategic Technology Advancement at Tone Software Corporation, conducted a session at the International Avaya User Group conference on monitoring and maintaining voice quality over a converged data network.

According to Kapoor, when end points were connected to a TDM environment, there were not many problems with voice quality. However as the enterprise migrates to a VoIP-based network, what happens in the network affects the call quality.

Kapoor said voice quality problems could be a bandwidth deficiency, competing video transmissions and /or network congestion. A major point he made during his podcast is that those responsible for voice quality need visibility into all aspects of the network and endpoints so that problem resolution can occur.

Tone Software Corporation is a provider of network monitoring and management solutions for converged telecommunications and IT infrastructures.

VoIP auto-dialers can be used against sales, too

One of the greatest things about VoIP auto-dialers is the way they can save you time when calling clients and prospects.

The software will do the dialing, and listening to the ringing phone and then, ikf an answering machine answers, leaving your message or hanging up. Or, if a real human being answers the phone, the software will hand the call to you.

Such automation is an incredible time saver.

But, if you put up illegal roadside signs advertising your business, such software can be just as effectively used against you.

An article in Saturday’s New York Times makes this point clear.

The article discusses the use of Voicent’s BroadcastByPhone to fight the illegal signs that often mar the scenic views of Florida communities.

The mayor of Hollywood, Florida, Peter Bober, says in the story that the use of Voicent software has reduced the signs by 80 percent.

The community simply punches the telephone numbers on the illegal signs into the software, then lets the software call those numbers until their owners come to the police station and pay a fine.